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August Product Updates Are Here!

Product Updates,
Published: Sep 05, 2023
Updated on: Mar 09, 2024
  by Editorial team
blog

New products are here and we’re thrilled to show you how we’re making the Rexera platform and services better every day. Stay tuned for more updates as we keep working to make things easy for you!

📢 Rexera Client Portal got a new look!

You’ll spot our fresh Rexera logo right there on the portal! We’ve also given our green a makeover, and it just looks great. This new look makes things more aesthetically pleasing and makes using the portal more intuitive. We’re excited for you to check it out!

📢 Multi-client access for users

With multi-client access, users can now be assigned a Secondary Client alongside their Primary Client. This means access to orders spanning different client profiles is now a breeze. Client Users with Secondary Clients can seamlessly perform post-creation actions like viewing, editing, and canceling orders across both their Primary and Secondary Clients’ profiles. However, creating orders remains exclusive to their Primary Client, ensuring data integrity and security.

📢 Condo Project Review

We understand the significance of having precise, tailored data at your fingertips. That’s why we’ve introduced the ‘Generate Limited Review only’ button on the Lender Review page that will generate a report based on the criteria of limited review items.

Some changes that can be seen in the report would be:

  • The full review will show N/A, irrespective of the actual result
  • No legal review notes will be shown

This convenience extends to our portal, where the project summary will reflect these changes seamlessly. Importantly, we’ve designed this system to be user-friendly, allowing only one type of review report to be available at any given moment. Should you need to switch back to the normal (full report generation), simply click the button, and it will replace the limited review report.

📢 HOA Access

We’re excited to launch the HOA Access report for our HOA Access orders, a powerful tool that provides extended onboarding data points for our clients. This report is available through a simple click of the ‘Generate HOA Access Report’ button in Property > Access. It ensures you have comprehensive insights at your fingertips. The report is copied in Client Files upon order status transition to Complete, auto-replacing older versions if/when regenerated.

The HOA Access report includes data points such as the HOA dues and balance, amenities, whether the community is gated, whether there are any other restrictions on leasing, and whether registrations are needed for rentals.

As we continue to prioritize user satisfaction, this update reflects our commitment to delivering innovation that simplifies and enriches your journey with us.

📢 Using AI to reduce manual work

As you already know, we automatically order HOA documents and extract and summarize key information using AI. But there is a lot more going on behind the scenes. Stay tuned to find out more about behind-the-scenes how we are optimizing our internal processes using AI in the upcoming months!

📢 9,000+ new HOAs added to our database

We have increased our HOA database with more than 9,000 entries in one week in August. This addition includes the states of Florida, North Carolina, and California, three regions with dynamic and diverse housing communities. Our HOA database is the largest on the market and we are adding more and more HOAs every day.

📢 Resware via Gridbase Integration

For those utilizing the Resware platform, we want to remind you of our seamlessly integrated solution powered by Gridbase. Our integration elevates user experience, aligning perfectly with our commitment to enhancing user capabilities and providing tailored solutions for our clients.

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Katie Zorn, Ambassador, Hankin & Pack
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I couldn't do my job without you
You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!
Katie Zorn, Ambassador, Hankin & Pack
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Lori, Escrow Support Supervisor
A huge win for us
"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"
Lori, Escrow Support Supervisor
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Brooke Eshelman, VP of Operations, Proliant Settlement Systems
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Flawless communication and the best customer service
“The communication with Rexera stood out. You’re constantly updated on the status of your order, and if there’s a problem, you’re alerted immediately. Rexera always finds a solution and constantly follows up. I just believe the customer service that Rexera provides is at the next level."
Brooke Eshelman, VP of Operations, Proliant Settlement Systems
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Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Worry-free closings
“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera, making sure that those things don’t happen to us.”
Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Kacie McAteer, Vice President, Ideal Title Agency
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They always go the extra mile
"Rexera is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"
Kacie McAteer, Vice President, Ideal Title Agency
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Diana Casella, Ideal Title
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A vendor that cares
"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "
Diana Casella, Ideal Title
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Michelle Rose, Partner, Closing Day Settlements
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Number #1 for efficiency
"I highly Recommend Marina Hubenova and sending all orders to Rexera. I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "
Michelle Rose, Partner, Closing Day Settlements
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Shawna Hernandez, Chief Operating Officer, Endpoint
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A partner for innovation
"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."
Shawna Hernandez, Chief Operating Officer, Endpoint
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Cristina Sadler, Escrow Officer, TransCounty
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A way to take back control
“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"
Cristina Sadler, Escrow Officer, TransCounty
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Scott Young, EasyKnock
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A solution to a historical problem
"Rexera has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."
Scott Young, EasyKnock
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Melissa Daniels, CEO, Emerald National Title
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Going above and beyond
“Why does a closing have to feel like a transaction? At Emerald National Title, our vision is to create a customized experience with a dedicated closing officer. So when a closing goes sideways, and you have a partner like Rexera that sends someone to the HOA office in person to help resolve the issue, that is a partner that understands that buying a home is personal, not a transaction. That is an example of Rexera going above and beyond that directly supports the vision for my business.”
Melissa Daniels, CEO, Emerald National Title
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