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February Product Updates Are Here!

Product Updates,
Published: Feb 27, 2023
  by Editorial team
blog

📢 1. New Document Type Alert!

Sufficient Funds Affidavit has been added to the list of documents you can request directly from the client portal. If you’d like us to add the SFA to your list of pre-selected documents, please contact your CSM.


📢 2. Re-generating SPF Invoices

For cases where we need to charge the seller any additional fees, we have enabled SPF Invoice re-generation. This feature works differently depending on whether the seller has already paid the first invoice or not. Ask your CSM for more details.

📢 3. SPF Status Highlight

The seller payment status “Failed” is now showing in red color so you can quickly spot the issue. Keep an eye out!

📢 4. API: New Data Points Added

Good news for all API integrated clients! We have added some new data points to the API, so you can now pull HOA website info, the next due date, and all data points for a potential third HOA.

📢 5. API: Mandatory File Number Setting Available

If you have requested the Customer File Number field to be mandatory for your company, this will now be enforced through the API too. An API request for order creation without the file number will receive a failed response explaining that the file number was missing. This will only impact clients who have mandatory file number configured in their settings.

📢 6. Capturing Cancellation Data

Do you need to send us specific cancellation data after you cancel an order? When enabled, our new feature will trigger a pop-up whenever you click the Cancel button on the order details page. You can then enter the order cancellation date (mandatory) and upload a COC document (optional). Ask your CSM for more info and implementation.

💥 This month’s feature reminder: let us know in case of a cancellation!

A quick reminder that you can use the red “Cancel” button on the order details page to cancel in case your transaction falls through. Our team will be notified immediately and will take action at once.

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What our clients say about us?
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Katie Zorn, Ambassador, Hankin & Pack
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I couldn't do my job without you
You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!
Katie Zorn, Ambassador, Hankin & Pack
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Lori, Escrow Support Supervisor
A huge win for us
"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"
Lori, Escrow Support Supervisor
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Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Worry-free closings
“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera (formerly InspectHOA), making sure that those things don’t happen to us.”
Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Kacie McAteer, Vice President, Ideal Title Agency
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They always go the extra mile
"Rexera (formerly InspectHOA) is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"
Kacie McAteer, Vice President, Ideal Title Agency
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Diana Casella, Ideal Title
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A vendor that cares
"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "
Diana Casella, Ideal Title
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Michelle Rose, Partner, Closing Day Settlements
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Number #1 for efficiency
"I highly Recommend Marina Hubenova and sending all orders to Rexera (formerly InspectHOA). I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "
Michelle Rose, Partner, Closing Day Settlements
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Shawna Hernandez, Chief Operating Officer, Endpoint
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A partner for innovation
"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."
Shawna Hernandez, Chief Operating Officer, Endpoint
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Cristina Sadler, Escrow Officer, TransCounty
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A way to take back control
“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"
Cristina Sadler, Escrow Officer, TransCounty
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Scott Young, EasyKnock
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A solution to a historical problem
"Rexera (formerly InspectHOA) has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."
Scott Young, EasyKnock
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Melissa Daniels, CEO, Emerald National Title
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Going above and beyond
“Why does a closing have to feel like a transaction? At Emerald National Title, our vision is to create a customized experience with a dedicated closing officer. So when a closing goes sideways, and you have a partner like Rexera that sends someone to the HOA office in person to help resolve the issue, that is a partner that understands that buying a home is personal, not a transaction. That is an example of Rexera going above and beyond that directly supports the vision for my business.”
Melissa Daniels, CEO, Emerald National Title
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