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From Stage to CRM: It’s All About First Impressions

Employee Spotlight,
Published: Aug 17, 2023
Last Edited: Mar 09, 2024
by Editorial team
blog

“Communicating with clients and being on stage share a lot of similarities. You only have a few seconds to make a great impression. And you only have a few minutes to make people fall in love with what you do. You need to make it count.”

Lucky for us, Nick Apostolov knows how to make a great impression that counts. He is the Head of Customer Success at Rexera, formerly InspectHOA, and he is also a father, a business owner, and a singer, among other things.

His philosophy is simple: “Truly caring about how clients feel and what they want is a must if you want to be successful in any client-focused business.” Take it from a person who used to own a successful board games bar. Happy clients mean more business, but they also mean you made someone’s day better. Nick strongly believes that compassion and empathy are key to working with people.

Nick started working while still in high school, his first job being at a local KFC restaurant. He quickly moved up the ranks to a floor manager – learning to manage colleagues, employees, and customers along the way.

Fast-forward to his graduation from the University of Westminster in London, and Nick realized he wanted to open his own business. By that time, he had worked in a call center, multiple hotels, and medical clinics, always focusing on meeting customers’ needs.

These experiences have shaped Nick into the person he is today. Empathetic and attentive, he puts himself into other people’s shoes to truly get to the heart of their problems. He brings the same approach to the table at Rexera, not only focusing on keeping his clients happy but also making sure that his team is happy.

“Teamwork is essential in every company and also in life. When people come together, they can accomplish things greater than themselves, amazing feats that they can never achieve alone.”

Coming to Rexera, Nick learned that we always take customer feedback very seriously—and he loved it! Every department is focused on elevating the customer experience, which adds great value to customer success work.

Nick’s secret sauce? He loves his clients! He combines his passion for customer success with proactiveness and a willingness to face new challenges head-on. Instead of waiting for problems to pop up, he’s already on top of them, offering timely resolutions and even anticipating them before they occur. “The best way to resolve an issue is to prevent it from happening.”

As Nick continues to pursue his passions, whether it is spending quality time with his family or performing on stage, he recognizes the importance of leaving lasting impressions. It all comes down to those fleeting moments, the interactions with the people that matter, and working hard to get excellent feedback. And Nick surely makes them count.

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Rexera in the News

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What our clients say about us?
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Katie Zorn, Ambassador, Hankin & Pack
linked website
I couldn't do my job without you
You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!
Katie Zorn, Ambassador, Hankin & Pack
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Brad Honn, Senior Director of Escrow and Title Operations, Homeward
linked website
Worry-free closings
“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera (formerly InspectHOA), making sure that those things don’t happen to us.”
Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Kacie McAteer, Vice President, Ideal Title Agency
linked website
They always go the extra mile
"Rexera (formerly InspectHOA) is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"
Kacie McAteer, Vice President, Ideal Title Agency
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Lori, Escrow Support Supervisor
A huge win for us
"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"
Lori, Escrow Support Supervisor
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Diana Casella, Ideal Title
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A vendor that cares
"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "
Diana Casella, Ideal Title
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Michelle Rose, Partner, Closing Day Settlements
linked website
Number #1 for efficiency
"I highly Recommend Marina Hubenova and sending all orders to Rexera (formerly InspectHOA). I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "
Michelle Rose, Partner, Closing Day Settlements
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Shawna Hernandez, Director of Escrow Operations, Endpoint
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A partner for innovation
"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."
Shawna Hernandez, Director of Escrow Operations, Endpoint
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Cristina Sadler, Escrow Officer, TransCounty
linked website
A way to take back control
“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"
Cristina Sadler, Escrow Officer, TransCounty
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Scott Young, EasyKnock
linked website
A solution to a historical problem
"Rexera (formerly InspectHOA) has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."
Scott Young, EasyKnock
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