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Here Are the Product Updates “Santa” Brought in December

Product Updates,
Published: Jan 05, 2024
by Editorial team
blog

Clearly, the Christmas spirit hasn’t left us yet. And would you blame us? It is the most magical time of the year!

While December is time to wrap up and perhaps wind down with business initiatives, we didn’t slow down at all! 

Our team worked tirelessly to bring more platform updates so Title and Escrow professionals, Lenders, and SFR investors’ workflows are optimized. 

Here’s what December Product Updates look like. 

Accelerating HOA Payment Processing 

Our tireless product team broke some records last month after introducing automatic capturing of check status for HOA dues of HOA payment clients. 

Through this feature,  we’ve been able to mail 2600 checks to HOAs in just 4 days (including ~1000 in one day) and automatically track if the checks have been cashed. 

HOA payment clients managing multiple properties can now rest assured that each and every HOA due is being taken care of. Not only that, but InspectHOA’s team does it automatically with unmatched speed and accuracy. 

Payoff Verification for Protected Mortgage Payoffs 

Mortgage payoff frauds have increased shockingly in 2023 (just between Q1 and Q2, the rise was 532%). To address the issue and protect our customers, we have been implementing Payoff Verification. 

We’ve set a rigorous authentication workflow to ensure details about the Mortgage payoff order are accurate and secure. The multi-factor validation of the payoff data ensures our customer’s information and transactions stay secure. 

SFR Investors Rejoice! Violation Panel Is Here 

We have developed and integrated a Violations Panel that helps track and resolve HOA violations. 

This panel features various fields such as the category of violation, detailed descriptions, and resolution timelines, along with financial aspects like fine amounts and payment statuses. 

Furthermore, the Payments ledger’s functionality is expanded to account for violation-related payments, ensuring a comprehensive financial overview.

Here’s how the process of tracking and resolving HOA violations will be organized: 

  1. Identifying violation notices
  2. Contacting property tenants to address the issue
  3. Negotiating with HOAs about fines
  4. Escalating exceptional cases to clients
  5. Closing cases upon resolution

We’ve also launched the “All Violations” dashboard to monitor violations across multiple managed properties. 

This dashboard features a table with options to view open or resolved violations. It includes columns for File Number, Address, Fund, Violation Type, Opening and Due Date, and Status. 

Users can filter data by Fund, State, Status, and Due Date for targeted insights. The dashboard is accessible to users authorized to view HOA Access orders with Violation Resolution and enhances issue management.

Stay Informed About Your Sub-HOAs with This NEW Filter

With the help of customer feedback, we have now added a filter for sub-HOAs in the View Payments dashboard in the client portal.

Customers now have a more detailed view of the multiple HOAs by which certain properties might be managed. This new filter empowers users to locate the properties run by sub-HOAs precisely. 

Users can simply click on the filter and start typing text, and the related options will dynamically show up. 

The ‘Complete CC’ Field—Special Contact Copied in Closing Emails

Closings require you to keep multiple people fully informed, and we’ve made it easy for you to share information on the go. 

The Complete CC field is now added to your client settings to help you streamline emails. The feature allows you to add email IDs that are then automatically CC-ed in 

all emails for finalized order status changes. 

This covers emails with invoices associated with statuses such as “Complete,” “No HOA Found,” “Non-Mandatory “HOA Found,” and “Canceled.”

Wrapping up

These are the December product updates summed up for you. We did our best to deliver another round of super personalized services that give real estate professionals the tools to excel in their work. 

Last month, we combined the foresight and experience of our team with your feedback to bring you a platform that streamlines even more of your workflows. 

You can now benefit from accelerated HOA payments, secured mortgage payoffs, detailed sub-HOA information, streamlined HOA violation dispute resolutions, and automated CC field setups. 

We’re excited to continue improving with your ongoing support and input.

Sign up for our newsletter, and don’t miss out on next month’s upgrades! 

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Rexera in the News

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What our clients say about us?
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Katie Zorn, Ambassador, Hankin & Pack
linked website
I couldn't do my job without you
You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!
Katie Zorn, Ambassador, Hankin & Pack
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Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Worry-free closings
“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera (formerly InspectHOA), making sure that those things don’t happen to us.”
Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Kacie McAteer, Vice President, Ideal Title Agency
linked website
They always go the extra mile
"Rexera (formerly InspectHOA) is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"
Kacie McAteer, Vice President, Ideal Title Agency
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Lori, Escrow Support Supervisor
A huge win for us
"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"
Lori, Escrow Support Supervisor
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Diana Casella, Ideal Title
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A vendor that cares
"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "
Diana Casella, Ideal Title
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Michelle Rose, Partner, Closing Day Settlements
linked website
Number #1 for efficiency
"I highly Recommend Marina Hubenova and sending all orders to Rexera (formerly InspectHOA). I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "
Michelle Rose, Partner, Closing Day Settlements
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Shawna Hernandez, Director of Escrow Operations, Endpoint
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A partner for innovation
"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."
Shawna Hernandez, Director of Escrow Operations, Endpoint
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Cristina Sadler, Escrow Officer, TransCounty
linked website
A way to take back control
“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"
Cristina Sadler, Escrow Officer, TransCounty
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Scott Young, EasyKnock
linked website
A solution to a historical problem
"Rexera (formerly InspectHOA) has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."
Scott Young, EasyKnock
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