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Knock, Knock, Knocking on HOAs’ Doors

Customer Experience,
Published: Feb 12, 2024
Last Edited: Feb 26, 2024
by Editorial team
blog

Imagine you’re working on your real estate closing, you have thousands of tasks on your “to-do” list, and you still haven’t received the documents you need from the property’s HOA. 

You’ve tried all in your power to get the information you need, but it seems you can’t get through to the other side. 

The HOA management is nowhere to be found, and your due dates are getting close. 

Your closing hangs in the balance. 

What do you do? 

How do you get an unresponsive HOA to send you the property’s documents before it’s too late? 

How Do You Deal with Unresponsive HOA? 

Dealing with an HOA can often lead to long and intensive communication. This is not the ideal scenario for title and escrow professionals who have to stick to strict closing dates. 

No one needs the added stress when they have to coordinate highly personalized transactions, analyze each and every related document, and keep multiple parties in the loop at the same time. 

And when your work with the HOA is only a tiny portion of your work on the closing, you can’t afford to invest excessive time in back and forth. 

But what happens when the HOA is impossible to find or is not responding to any of your requests?

For our customers, there’s an easy solution: they simply leave it to us to deal with unresponsive HOAs. 

We always deliver the HOA documents on time

How? 

We combine relentless professional determination with cutting-edge technology to deliver a frictionless experience. A process that customers have a complete overview of. 

In some cases, being relentless really gets the job done. Whenever the case asks for it, we go a step further. 

Going the Extra Mile

In certain situations, sheer perseverance is key. When necessary, we’re prepared to knock on the HOA’s door, ensuring your documents are secured directly from the source.

Here’s how it works. 

The Process

Our team promptly initiates contact with the HOA, aiming to secure your documents in no time.

  1. Exhausting Communication Avenues: We explore every possible communication channel (phone, fax, email, text, you name it), mindful of your closing deadline

and if we still can’t get hold of the HOA management:

  1. Direct Intervention: We’ll organize a representative of Rexera to physically visit the address of the HOA and request the documents personally. 
  2. Verification: Once you get the information from the HOA, we’ll verify and confirm it before uploading it to our portal for your review.

The Result

What traditionally spanned weeks of back-and-forth has been condensed into a matter of days through our proactive communication strategy. 

What we offer is a one-of-a-kind and completely unique tailored solution that not only delivers on time but never loses its human touch. 

And we spare no resources in tracking down a hard-to-reach-out-to HOA. We’ll go and knock-knock-knock on every HOA door if we have to. 

To Wrap Up 

When time is of the essence, getting swift replies from the property’s HOA is simply a must. But as you know, that is not always the case. Occasionally, getting in touch with the HOA turns into mission impossible, and delays become inevitable.

Don’t let the lack of HOA response get you down or hold up your closing. We can help. We come ready to take on the challenge, so you don’t have to. 

We have a knack for turning silence into solutions and delays into deliverables. We’re here to bridge that gap, knock on those metaphorical (and sometimes literal) doors, and get you those documents in record time.

Let’s go open some doors. 

Looking for more insights from the real estate industry?

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What our clients say about us?
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Katie Zorn, Ambassador, Hankin & Pack
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I couldn't do my job without you
You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!
Katie Zorn, Ambassador, Hankin & Pack
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Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Worry-free closings
“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera (formerly InspectHOA), making sure that those things don’t happen to us.”
Brad Honn, Senior Director of Escrow and Title Operations, Homeward
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Kacie McAteer, Vice President, Ideal Title Agency
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They always go the extra mile
"Rexera (formerly InspectHOA) is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"
Kacie McAteer, Vice President, Ideal Title Agency
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Lori, Escrow Support Supervisor
A huge win for us
"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"
Lori, Escrow Support Supervisor
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Diana Casella, Ideal Title
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A vendor that cares
"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "
Diana Casella, Ideal Title
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Michelle Rose, Partner, Closing Day Settlements
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Number #1 for efficiency
"I highly Recommend Marina Hubenova and sending all orders to Rexera (formerly InspectHOA). I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "
Michelle Rose, Partner, Closing Day Settlements
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Shawna Hernandez, Director of Escrow Operations, Endpoint
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A partner for innovation
"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."
Shawna Hernandez, Director of Escrow Operations, Endpoint
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Cristina Sadler, Escrow Officer, TransCounty
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A way to take back control
“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"
Cristina Sadler, Escrow Officer, TransCounty
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Scott Young, EasyKnock
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A solution to a historical problem
"Rexera (formerly InspectHOA) has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."
Scott Young, EasyKnock
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