How Do InspectHOA’s Services Help Create Personalized Customer Relationships?
Melissa is a long-time client of InspectHOA. Before starting her own business, Melissa used our service in her past three companies.
“It’s a ‘feel the deal’ for me. Anyone who can consistently deliver and is willing to treat my customers like their family is someone I want on my side. After reviewing other vendors, I keep coming back to InspectHOA as the vendor I trust most with my customers .”
Why does Melissa value InspectHOA so much? It’s simple:
- Convenience and ease of use of our portal
- Responsiveness of our team and quick resolutions
- Care with which the team handles the work
The added value in working with InspectHOA for Melissa stems from our willingness to go above and beyond to get the necessary information to close a deal on time.
“Why does a closing have to feel like a transaction? At TFTitle, our vision is to create a customized experience with a dedicated closing officer. So when a closing goes sideways, and you have a partner like InspectHOA that sends someone to the HOA office in person to help resolve the issue, that is a partner that understands that buying a home is personal, not a transaction. That is an example of InspectHOA going above and beyond that directly supports the vision for my business.”
Is There Added Value in Fronting HOA Fees?
Speaking of adding value to services, Melissa shares that it makes a huge difference when InspectHOA fronts the HOA fees.
“When a title company reaches out to a seller asking them to pay for something upfront— it’s always a battle, which makes it feel very transactional to the customer and adds administrative burden to my team.”
For Melissa, it’s not good customer service to ask the client to pay those fees upfront, and in her 30 years at the job, she’s never done it. She prefers to handle them herself and deduct them at closure.
That’s why InspectHOA fronting the fees not only helps her keep delivering impeccable service but also not putting pressure on TFTitle’s accounting.
Is It Worth Outsourcing HOA Documents Collection?
Melissa shares that relying on a partner who is able to cut on a cumbersome and multi-step job is an undeniable advantage. It saves her time that she can relocate to focusing on her customers, ensuring they are happy with her services.
Ultimately, scaling TFTitle’s business requires Melissa and her team to be fully engaged with the needs of their clients. And InspectHOA takes care of the documents.
At the end of the day, she’s grateful for taking the time to listen to InspectHOA’s proposition and grow together with us. And we’re grateful for her kind words and continued partnership.