The Solution
1. Research potential solutions and test their capabilities
Brooke’s first task was to research the market for services that offered the right kind of solution and had the operational capabilities to deliver what they promised.
Not long after, she began talking with Marina Hubenova, Rexera’s Sales Director, and saw how Proliant and Rexera’s teams aligned in values. Both our teams believe in the transformative role of technology in the title industry and in creating a better way of serving our customers.
A connection was made, and Brooke decided to see a demo of what Rexera had to offer. In her words: “Having a centralized dashboard to see all of your files and where they’re at, and what’s going on with them, and having that transparency was super impressive and important.”
2. Choose the most fitting solution and begin integration
Once Brooke was certain of the potential of a collaboration between Proliant and Rexera, she greenlighted the project, and the Proliant team began testing Rexera’s services.
Proliant’s team worked with Rexera’s team to create an integration with their title production software. The integration allowed seamless document ordering and receipt, kept communication flowing, and ensured the data was accurate and timely.
In the process, Brooke was delighted by Rexera’s communication approach: “The communication with Rexera stood out. You’re constantly updated on the status of your order, and if there’s a problem, you’re alerted immediately. Rexera always finds a solution and constantly follows up. I just believe the customer service that Rexera provides is at the next level.”
3. Compare expectations and actual deliverables
The result was a simple process: Proliant could place orders with a click of a button. The integration provided Brooke and her team with resources to improve overall service and client engagement.
Brooke’s expectations were exceeded. The ease of integration was unmatched, the accuracy impeccable, and the turnaround times faster than other solutions. Rexera’s customer service team proved to be a true partner in the HOA documents acquisition process.
As Brooke put it: “We explored other vendors and have used other vendors. I believe that Rexera provides the best customer service, the best accuracy, and quick turnaround times that are unmatched by other competitors.”
The Impact
Because of Rexera’s accuracy and quick turnaround, Brooke now rests assured that all the HOA document information will be uncovered. The multiple HOAs and management companies found. All HOA documents details summarized and highlighted.
For Brooke, integrating tech-driven solutions allows Proliant to scale tremendously. As she pointed out: “In our industry, it’s an up and down thing, where you’re growing quickly, and then you’re scaling down quickly based on market conditions.” It’s essential to use solutions that allow companies like Proliant to scale quickly but also, if it becomes necessary, easily scale down.
When we asked her what advice Brooke would give other real estate professionals looking to adopt tech-driven solutions, she shared this: “Don’t be afraid to try something new. Technology is a resource – use it to its full potential. Don’t shy away from it just because it’s technology. It won’t replace title professionals. It just allows the title professionals that you have to do what they’re good at, which is spending time with customers.”