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Rexera Privacy Policy

Privacy Policy for Rexera

At Rexera, accessible from our Website (https://www.rexera.com) and Client Portal (https://portal.rexera.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Rexera and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our Website, Client Portal, and the API (Application Programming Interface) with regard to the information that they share with Rexera. This policy does not apply to any information collected offline or via channels other than our Email, Website, Client Portal, and API. 

Consent

By using our Website, Client Portal, and the API you hereby consent to our Privacy Policy and agree to its terms. 

Information we collect

Rexera collects the following categories of personal information:

(a) directly from you, such as through forms on our Website or if you choose to contact us, 

(b) from our clients via the Client Portal or the API (sellers’ information),

(c) from public sources and third parties, such as government agencies and multiple listing services (or MLS),  

(d) from public sources that are not covered by b) but are used to collect HOA information,

(e) from the device and browser that you use to access our Site and 

(f) cookies and similar technologies.

Identifiers 

We may collect your name, postal address, email address, telephone number, company name, and any other information you may choose to provide on our website. We also collect the buyer and seller names, contact information, and property addresses during the address creation on our Client Portal and the API.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Internet Activity and Log Files

Rexera follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

We may collect information concerning your interaction with our Site, including when you access the Site and your browsing activity on the Site (such as which pages you visited, in what order, and for how long). This may include “traffic” data or tracking information provided by the Site’s host or similar providers, such as Google Analytics, and may be helpful for marketing purposes or for improving our services. 

Google Analytics may use the collected data to contextualize and personalize the ads of its advertising network. You can opt-out by installing the Google Analytics opt-out browser add-on.

How we use your information

Rexera collects, uses, and stores Information:

  1. To provide our services and customer support;
  2. To provide, operate, and maintain our website, Client Portal and the API;
  3. To customize, measure, and improve our services and the content and layout of our website;
  4. To understand and analyze how you use our website;
  5. To provide promotional material or other marketing that we believe will be relevant to you;

We do not and will not sell your personal information.

Security Measures

We maintain industry-standard technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction, and we protect it by maintaining physical, electronic, and procedural safeguards.

We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. According to the Federal Trade Commission Act, every individual is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to review and rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to opt in and/or opt-out or otherwise make choices regarding data collection, use, and sharing.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Rexera does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to remove such information from our records promptly.

How to contact us

If you have any questions about this Privacy Policy or our Service, please contact us at engineering@rexera.com  or +1 (510) 542-0798.

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